I am truly annoyed yet again by Wayland games. This year it caused me to have almost no gifts to open with my oldest... Getting gaming stuff is hard enough in South Korea without them screwing me over. I ordered from them twice in 2014. And will never again. Not when alternatives actually due what they say when they say. The first time they actually shipped the package more than a week after they originally told me they did. I will give them credit though, this time they have communicated better, but not by much.
Now let's put it in perspective. I ordered stuff that was all classified as in stock and ready to ship on November 8th. Wanting to beat the rush and such. They confirmed on the 9th. Then on the 20th they decide to tell me that they haven't shipped yet and will not be shipping because they hadn't received the product.... Why are you telling me they are in stock and ready to ship... Why does it take you 12 days from ordering to tell me this.... Next they tell me on the 24th that it has been shipped. Fast forward to today and I still haven't received it....
In comparison I ordered Mantics Sci-fi Crazy box on Dec 10th. It was shipped on the 12th. I received it on the 24th.. I also now from past experience when things haven't shown up from mantic in a timely fashion, ie 30days, if I drop them a message they fix it. I dropped waylands a message the other day (24th there time) lets see what happens. However, I think I will be canceling via paypal soon so I can at least get the money back. I am sick of them pulling this, it may only be the second time this year but its the 3rd time in the last two years and considering how large my normal orders are this is ridiculous.
I know this is not an isolated problem as I have seen things like this repeatedly in the past. Unfortunately, I live in a country with very little in the way of mini wargaming resources.
The alternatives besides direct from the companies themselves are of course The Troll Traders shop and of course some other UK and USA based ones. The troll trader usually communicates and ships quickly in my experience.
Anyway, end of rage. How about you guys any online retailers you guys can recommend?
Sorry to hear of your frustrations. I don't know how practical shipping to the ROK would be, but I have always had great experiences with The Warstore.ReplyDelete
I have used the warstore in the past but I tend to avoid unless I am ordering other things from the USA and am using a forwarding company. Mainly because straight up shipping costs get crazy even on small things if you don't go through really big companies. But I will definitely think about them more now.Delete
Aruki, my partner ordered my gifts from Wayland on the 12th of November and only received them a few days ago. Everything was 'in stock' when she placed the order. They apparently were intending on sitting on the whole order until they had one item back in stock. An item they said they had when she ordered from them. We are both very annoyed with them, and they have messed me about in the past as well.ReplyDelete
Terrible company to deal with. I will be avoiding dealing with them myself in the future.
Yeah its just ridiculous, especially when I know smaller and larger companies do it much better. Never mind there shipping always takes forever even once it is supposedly sent. I mean I received items from 3 other uk based companies that I ordered from like 20 days later long ago.Delete
I've generally had good experiences with Dark Sphere.ReplyDelete
thanks for the recommendationDelete